The SCUDO support framework is modeled to offer customers qualified support that is custom-tailored from the planning phase all the way through the phase following installation, and for the duration of the life cycle of the equipment.
24/7 Technical Support
Our team of experts offers a constant support no matter the nature of the request:
A task force is going to assist operators thanks to a remote control protocol dedicated to assisting the user, to software updates, and adjustments and changes in the equipment’s configuration.
We guarantee full availability of all spare parts. Depending upon the level of urgency our response time is going to be as timely and efficient as possible.
Thanks to the annual preventive maintenance service it is possible to avoid issues that could cause a stoppage in the production line and related stalling time. Our support service plans properly for this program without compromising the continuity, rhythm and efficiency of industrial operations.